Dracula is operated by Excite Ultra Media Ltd and was launched in 2025. We hold a licence issued by the Anjouan Gaming Authority under licence number ALSI-202601040-FI2, which sets the regulatory framework within which we run the platform. That licence is not a formality — it carries obligations around how we handle player funds, how we respond to complaints, and how we conduct ourselves when things do not go as expected.

We built Dracula for players in the United Kingdom who want a straightforward, well-run online casino. We are not trying to be everything to everyone. Our focus is on making sure that the experience we provide is honest, that the rules are clear, and that you can trust the platform to behave consistently whether you are depositing, playing, or withdrawing.

How We Handle Your Money

Player balances are kept separate from the operational funds we use to run the business. This is a deliberate structural decision, not an afterthought. It means that your deposited funds are not mixed with money used for day-to-day costs, and it gives us a cleaner, more accountable picture of what we owe players at any given time. Withdrawals are processed within 0 to 48 hours, and the minimum withdrawal amount is £20 — the same threshold as the minimum deposit. We support a range of withdrawal routes including VISA, Mastercard, Skrill, NETELLER, Bank Transfer, and several cryptocurrency options including Bitcoin, Ethereum, and Tether.

Safer Gambling

We take safer gambling seriously as an operational matter, not as a compliance checkbox. The platform is built with tools that allow you to set limits, take breaks, or restrict your own access if you feel you need to. We expect these tools to be accessible and functional, not buried. If you reach out to us with a concern about your play, we will respond directly and without delay. We do not treat safer gambling as a separate department — it is part of how the site is meant to work.

When we select game providers and payment routes to list on the platform, we apply consistent criteria around reliability, fairness, and transparency. The studios we work with — including Pragmatic Play, Evolution, Hacksaw Gaming, Nolimit City, Play'n GO, and others — are established names in the industry with independently audited content. We do not list providers or payment methods simply because they are available; they need to meet a standard we are comfortable standing behind.

When something goes wrong — a technical fault, a disputed transaction, a complaint — we expect ourselves to deal with it clearly and promptly. We have a support team available to handle issues, and we do not consider a matter closed until it has been properly resolved. If you have a concern that we cannot settle directly, the terms of our licence provide a route for escalation through the Anjouan Gaming Authority.

We are a relatively new operation, but the standards we hold ourselves to are not provisional. If you have questions about how we operate, you are welcome to contact us directly.